11月 29, 2010

Teva涼鞋送修經驗

IMGP7485
不過其實根本就沒"修"到


之前在國外網站買了一雙只要20塊美金的teva涼鞋
結果穿不到五次吧!
就在去娑婆噹溪泡水時,鞋底和身體分離開來
此時想到廣告中寫的"專業水路兩棲運動涼鞋"就覺得好笑
因為只花800多台幣,加上是網路購物也沒很放在心上
但我舊的chaco快被穿爛又沒錢買新的
壞掉的teva鞋底跟全新的一樣
兩個月後才抱者漫不經心的態度
用破英文隨手寫了一封信給原廠


Hello there. I bought a sandal from STP online shop on a few months ago. I just wear it less than 10 times, but sole split away from body of sandal. The sole still looks like brand new one. Therefore, can I send it to you for repair or change a new one? Thank you!
PS. If you need pictures of sole, I will show you.

想說如果沒回應再去跟台灣代理商凹凹看是否能維修
結果不久就接到了回應

Dear Kuowei,
Thanks for your email. I apologize for the problems you are experiencing with your Teva product. Normally all returns do need to be sent in, however since you are located outside the USA we can always see if a manager can approve a photo warranty. Please be sure to include the following in your correspondence:
o  Photo of the defective item
o  Style name, color and size for the item you want in exchange
o  Your shipping address and phone number
o  Copy of your Receipt from retailer you purchased these from
If we can be of any further assistance please contact us at 800-367-8382 Monday through Friday 6 am until 8 pm, Saturday and Sunday 8 am until 5pm Arizona time. Thank you!

原廠很貼心地說海外客戶可以有email鑑定服務
但要附上照片跟invoice
網路購物的好處就是資料很好找
找出大約快一年前買的收據
另外還要我選擇想要的款式
看來看去便宜的都看不上眼
就選了一雙定價80美金的全皮涼鞋
想說有需要補差價或是運費再說
結果隔天就收到一封說明已送主管鑑定
如果通過的話你就會有一雙新鞋
隔了兩天又收到商品已寄出的信
不到一個禮拜就收到國際快遞的包裹了

從頭到尾我沒付出任何費用(除了電腦電費)
壞掉的鞋子也不用寄回,好好地躺在我家
就這樣我得到一雙免費的鞋(早知道就選最貴的XD)
美國廠商的售後服務果真如傳聞中的好
加上逢年過節的outlet
請問還有什麼在台灣買戶外用品的理由?
台灣的代理商和製造商!加油,好嗎!

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